Direct Program Facilitator II

Direct Program Facilitator II

Job Title: Direct Program Facilitator II
Department: Program Operations
Reports To: Program Manager / Senior Program Coordinator
Employment Type: Full-Time

Position Summary

The Direct Program Facilitator II is responsible for delivering, coordinating, and monitoring program activities while ensuring high-quality participant engagement and program outcomes. This role serves as an experienced facilitator who leads program sessions, supports junior facilitators, tracks participant progress, and contributes to program improvement initiatives. The position requires strong communication, facilitation, coaching, and organizational skills.

Key Responsibilities

• Facilitate program activities, workshops, training sessions, and group discussions.
• Deliver curriculum and educational content according to established program guidelines.
• Monitor participant attendance, engagement, and performance.
• Provide coaching, mentoring, and support to program participants.
• Maintain accurate program documentation, reports, and records.
• Assist in developing, updating, and improving program materials and curriculum.
• Collaborate with internal teams and community stakeholders to ensure successful program delivery.
• Identify participant needs and recommend appropriate interventions or resources.
• Support the onboarding and mentoring of new facilitators.
• Ensure compliance with organizational policies, safety standards, and program requirements.
• Participate in program evaluation and continuous improvement activities. 

Qualifications

Education

• Bachelor's degree in Education, Social Work, Human Services, Psychology, Business Administration, or a related field preferred.
• Equivalent combination of education and experience may be considered. 

Experience

• 24 years of experience in program facilitation, training, education, workforce development, community services, or related fields.
• Experience leading group sessions, workshops, or training programs.
• Experience working with diverse participant populations preferred. 

Required Skills

• Strong presentation and facilitation skills.
• Excellent verbal and written communication.
• Ability to engage and motivate participants.
• Coaching and mentoring capabilities.
• Problem-solving and conflict-resolution skills.
• Time management and organizational skills.
• Proficiency in Microsoft Office and program tracking systems.
• Ability to work independently and collaboratively. 

Performance Expectations

• Achieve program participation and completion targets.
• Deliver high-quality, engaging facilitation sessions.
• Maintain accurate and timely documentation.
• Support positive participant outcomes and satisfaction.
• Contribute to continuous program improvement efforts