Epic Research Analyst

Must Have skills:

• Apex
• Epic
• Epic Best Practice Advisories
• Epic Reporting Workbench
• Epic Ambulatory

Domain Experience: Healthcare must have.

Must have Certifications

• Epic Research Certification
• Epic Ambulatory

Job Function Summary:

• Responsible for the design, building, testing, and implementation of clinical application systems. Applies expertise in clinical processes, workflows, and documentation standards to support user adaptation to software tools and solutions.
• Collaborates with clinicians, clinical research coordinators, and other members of the research community to customize the APeX system for research needs.
• Prepares detailed specifications covering clinical processes, information flow, and risk and impact analysis. Provides customer service, troubleshooting, and maintenance support as needed.

Generic Scope:

• Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

Custom Scope:

• The APeX Research team seeks a motivated APeX Research Analyst to join our expanding team.
• Reporting to the APeX Research team Lead and rolling up to the APeX Billing/HIM and Research Manager, this role focuses on supporting efficient and effective research workflows within the APeX system.

Key Responsibilities: 

• Optimize research operations within APeX by analyzing and refining documentation, workflows, and system configurations to boost efficiency and usability for clinical research teams.
• Resolve research end-user issues by researching, documenting, and coordinating with technical teams to ensure quick and effective solutions that address root causes.
• Design and maintain key Epic features such as SmartForms, MyChart Recruitment Messages, and e-Consents to ensure they meet the specific workflow requirements of research and clinical teams, fostering seamless integration and functionality.
• Configure and optimize Best Practice Advisories (BPAs), SmartSets, and OrderSets to enhance clinical research workflows, ensuring documentation is precise, efficient, and aligned with research objectives.
• Provide troubleshooting and ongoing support for Research Study Management and Enrollment interfaces, coordinating with technical teams to ensure seamless system integration and minimize disruptions to research workflows.
• Proactively identify potential risks within research-related processes, designing and implementing APeX-based solutions to mitigate issues before they impact workflows or data integrity.
• Develop comprehensive test scenarios and conduct rigorous testing to verify that system functionality meets operational requirements and supports user workflows as intended.

Department Overview:

• The APeX Research team provides vital support to UCSF Health and the School of Medicine by delivering Epic research services and self-service tools designed for the research community.
• We prioritize regulatory compliance and the smooth integration of research workflows within Epic, with a strong focus on maximizing system efficiency.
• Our team is dedicated to empowering the research community, enhancing productivity, and streamlining processes to advance UCSF’s commitment to pioneering research.

Our Core Values include: Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, concise and articulate in speech and writing, treat people with respect independent of their status or disagreement with you & maintain calm poise in stressful situations.
Impact: Accomplish amazing amounts of important work, colleagues can rely upon you, focus on results, exhibit bias-to-action, and avoid analysis-paralysis
Innovation: Find practical solutions to hard problems, suggest better approaches, new ideas that prove useful, stay nimble by minimizing complexity and finding time to simplify.

?Knowledge, Skills and Abilities:

• Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
• Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Advanced build experience in SmartTexts templates and SmartTools, Doc Flowsheets, Order Transmittal, OrderSets and SmartSets, Workflow Engine Rules, Role/Menu/Activity/Navigator setup, MyChart Questionnaires, Preference Lists, Facility Structure, Oncology Research Studies, Reporting Workbench, Synopsis and Radar Dashboards.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Proficient in customizing Epic workflows, security templates, user workspaces, and dashboards to accommodate specific research requirements.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses. 3 – 5 years related work experience.